Bittsi Scribe — Terms of Service

Last updated: July 28, 2026

These Terms of Service ("Terms") are an agreement between you and Bittsi Inc. ("Bittsi," "we," "us") governing your use of the Bittsi Scribe mobile application, the scribe.bittsi.com website and handoff pages, and related services (together, the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Plain-English summary (the full Terms control): Bittsi Scribe records veterinary visits and uses AI to draft clinical notes. You must have the right to record, you must review everything the AI writes before relying on it, your records belong to you, you can export or delete everything in-app at any time, and subscriptions renew until you cancel.

1. Who may use the Service

The Service is a professional tool for veterinary professionals, veterinary staff, and veterinary students. You must be at least 18 years old and able to form a binding contract. The Service is currently offered for use in the United States.

If you use the Service through a veterinary clinic's Bittsi PIMS subscription ("Clinic Mode"), your clinic's agreement with Bittsi also applies to clinic data, and that agreement controls for clinic records if there is a conflict. These Terms govern your personal use of the app, including personal workspaces.

2. Your account

You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current. Notify us promptly at support@bittsi.com if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms.

3. The Service; AI-generated content

Bittsi Scribe captures audio of veterinary visits and related dictation, transcribes it, and uses artificial intelligence to generate draft clinical documentation — such as SOAP notes, dental charts, anesthesia records, charge suggestions, and discharge instructions.

AI output is a draft, not a diagnosis, and not a medical record until you make it one. You acknowledge and agree that:

AI-generated content can contain errors, omissions, or fabrications, including in clinically material details such as drugs, doses, and findings.
You must review and verify all AI-generated content before relying on it, entering it into a patient record, or acting on it. The veterinary professional of record retains sole responsibility for all clinical judgments, records, treatments, and outcomes.
Bittsi is a software provider. Bittsi does not practice veterinary medicine, does not provide medical advice, and no veterinarian-client-patient relationship is formed with Bittsi.
Sage and other assistant features provide informational decision support only and are not a substitute for professional judgment.

4. Recording consent and professional compliance

You are solely responsible for ensuring that your recording and use of visit audio complies with all laws and rules that apply to you, including state recording-consent laws (some U.S. states require the consent of all parties to a conversation), veterinary practice regulations, licensing board rules, and any obligations you owe to your clients and employer. Obtain any consent required in your jurisdiction before recording. Do not record where you lack the right to do so.

5. Your content and ownership

"Your Content" means the material you submit or generate through the Service: visit recordings, transcripts, clinical notes and records, patient and client details you enter, and documents you create.

You own Your Content. You grant Bittsi a limited, non-exclusive license to host, process, transmit, and display Your Content solely to provide, secure, and support the Service (including processing by the service providers described in our Privacy Policy). We do not use Your Content to train AI models. This license ends when Your Content is deleted from the Service.

You represent that you have the necessary rights to submit Your Content, including any personal information about clients that you enter.

6. The Handoff Bridge

The Service lets you display a read-only view of a day's records on another device's browser via a short-lived pairing code. You are responsible for the devices and environments on which you choose to redeem a handoff session. Sessions are view-only, expire automatically, and can be ended from the app at any time. Do not share pairing codes with anyone you do not intend to view the records.

7. Plans, billing, and cancellation

Plans and pricing are described in the app at the point of purchase. Usage limits for free and paid plans are shown in the app and may be enforced automatically.
Trials convert or expire as described at signup.
Subscriptions renew automatically for successive periods at the then-current price until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable and partial periods are not refunded.
Payment processing is handled by Stripe; by subscribing you also agree to Stripe's applicable terms. We do not store your full card details.
Price changes will be notified at least 30 days in advance and take effect at your next renewal.
Failed payments may result in downgrade or suspension of paid features after a reasonable retry period.
Taxes may apply based on your location.

8. Acceptable use

You agree not to: (a) use the Service unlawfully or in violation of professional obligations; (b) submit content you lack the right to submit; (c) attempt to probe, disrupt, overload, or bypass security or usage limits; (d) reverse engineer, scrape, or resell the Service; (e) use the Service to build a competing product; (f) misuse handoff codes or attempt to access another user's workspace or another clinic's data.

9. Intellectual property

The Service — including software, design, trademarks, and content other than Your Content — is owned by Bittsi and its licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the app for its intended purpose. "Bittsi" and "Bittsi Scribe" are trademarks of Bittsi Inc.

10. Third-party platforms

The app is distributed through the Apple App Store and Google Play. Your use must comply with their terms. Apple and Google are not parties to these Terms, are not responsible for the Service, and have no obligation to provide support or address claims relating to it. For iOS users, Apple is a third-party beneficiary of this section and may enforce it.

11. Termination; deletion

You may stop using the Service and delete your account at any time in the app (Account → Delete account). Deletion permanently removes your account and Your Content as described in the Privacy Policy. We may suspend or terminate your access for material violation of these Terms, for legal compliance, or if the Service is discontinued; where practical we will provide notice and an opportunity to export Your Content. Sections that by their nature should survive termination (including 3, 4, 5 licenses-ending rules, 12–15) survive.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, BITTSI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI OUTPUT WILL BE ACCURATE OR COMPLETE.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) BITTSI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL; AND (b) BITTSI'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS (US $100). Some jurisdictions do not allow certain limitations; in those jurisdictions these limits apply to the fullest extent permitted.

14. Indemnification

You will defend and indemnify Bittsi against third-party claims arising from: (a) Your Content; (b) your recording of any person without required consent; (c) your veterinary practice, clinical decisions, or records; or (d) your violation of these Terms or applicable law.

15. Governing law; disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The state and federal courts located in San Joaquin County, California will have exclusive jurisdiction, and each party consents to personal jurisdiction there. Each party waives any right to a jury trial to the extent permitted by law.

16. Changes to these Terms

We may update these Terms. For material changes we will provide notice in the app or by email before they take effect. Continued use of the Service after the effective date constitutes acceptance. The current version is always available at scribe.bittsi.com/terms.

17. Miscellaneous

These Terms plus the Privacy Policy are the entire agreement regarding the Service and supersede prior agreements on that subject. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

18. Contact

Bittsi Inc. · 1706 Cranbrook Ct., Lathrop, California 95330 · support@bittsi.com