Bittsi Scribe — Deleting Your Account

Last updated: July 28, 2026

This page explains how to permanently delete your Bittsi Scribe account and everything stored with it, what happens when you do, and how to reach us if you can no longer open the app. It applies to personal Bittsi Scribe workspaces created by signing up in the app.

At a glance: You can delete your account yourself, from inside the app, in under a minute — Account → Delete account. Deletion is permanent and removes your sign-in, your recordings, your transcripts, your notes, and your patient records. Export your data first if you want to keep it. If you have already uninstalled the app, email support@bittsi.com from your account's email address and we will delete it for you.

1. Delete your account in the app

This is the fastest route and it takes effect immediately.

Open Bittsi Scribe and sign in.
Go to Account.
Tap Delete account.
Read what will be removed, then type the confirmation word to confirm.

There is no waiting period and no cancellation window. When the confirmation succeeds, the account and its data are already gone.

2. What is deleted

Deleting your account removes all of the following:

Your sign-in identity, including your name, email address, and credentials.
Every audio recording you made, including any that were still uploading.
Every transcript produced from those recordings.
Every clinical record you created — SOAP notes, dental charts, anesthesia records, charge items, and discharge instructions.
Every patient and visit record in your workspace.
Any pairing codes and handoff sessions you created to send visits to a desktop browser.
Your fee schedule and app settings.
Your workspace itself.

3. What is not deleted, and why

A small amount of information survives account deletion. We keep it because we are required to, or because it no longer identifies you.

Billing and tax records. If you ever paid for a subscription, we retain the transaction records our accountants and tax authorities require. These are held by our payment processor, Stripe, and by us as financial records.
Encrypted backups. Copies of data may persist in encrypted backups after deletion. These are purged on a rolling basis within a limited period, and never longer than 35 days.
Aggregate and anonymized statistics. Counts and measurements that cannot be traced back to you or your account.

We do not retain your recordings, transcripts, or clinical records after deletion.

4. Export your data before you delete

Deletion cannot be undone, and we cannot recover an account once it is gone.

If you want to keep your records, export them first: Account → Export my data. The app produces a single archive containing your notes and records, which you can save wherever you like. Do this before deleting, not after.

5. If you no longer have the app installed

You do not need to reinstall the app to delete your account.

Email support@bittsi.com from the email address on the account, with the subject line Delete my account. We will verify that the request comes from the account holder and delete the account. We aim to complete this within 30 days of a verified request, and normally do it far sooner.

6. If you are a clinic staff member

Bittsi Scribe also signs in staff of veterinary practices that use Bittsi PIMS. Those accounts work differently.

A clinic staff account and the medical records it creates belong to the veterinary practice, not to the individual, and a practice's patient records are subject to that practice's own record-keeping obligations. Deleting such an account is handled by the practice administrator inside Bittsi PIMS, not by the in-app deletion described above. If you are unsure which kind of account you have, contact us and we will tell you.

7. How long deletion takes

In-app deletion is immediate. The account is removed from our authentication system and its records are deleted as part of the same request.

Deletion requests made by email are completed within 30 days of verification, and usually within a few business days. Backups follow the rolling purge described in section 3.

8. Deleting individual records instead

If you want to remove specific content rather than your whole account, you can delete individual visits, notes, and patients inside the app. Your account, workspace, and remaining records stay intact.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, port, or delete your personal information, and to complain to a data-protection authority. Deleting your account satisfies a deletion request for the data described in section 2. Our full explanation of these rights, and how to exercise them, is in our Privacy Policy.

10. Contact

If anything on this page is unclear, or a deletion did not work the way you expected, write to us and a person will answer.

Bittsi Inc. · 1706 Cranbrook Ct., Lathrop, California 95330 · support@bittsi.com